Joan Miller

Joan Miller is Director of ICT at the UK Parliament and sits on the management boards of both the House of Commons and the House of Lords. She was recruited to set up a new department in 2005, centralising 9 separate ICT offices to create a new and more strategic ICT function for the UK Parliament. She leads Parliament's ICT developments to support mobility, flexibility and electronic papers based on cloud services. In previous roles Joan managed community development programmes and European partnerships, becoming involved in managing ICT in 1993. She managed award winning ICT programmes and services in local government in Essex, Suffolk, and London from 1993-2003, in the course of which she centralised ICT services 3 times and established substantial organisation-wide change and savings programmes to create new contact centres, face-to-face services and transactional web services for citizens. She also led 2 UK national projects in this period, one to join up electronic information and records across several organisations and the other to set standard methodologies for public sector programme and project management.